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Helpling is the leading marketplace for cleaning services in the UK. We are not a cleaning agency or cleaning company, we’re an intermediary platform that helps match customers like you with self-employed cleaners. Through Helpling, you can book a cleaner in 60 seconds. Once you have booked a cleaner you should arrange with them what specific cleaning tasks you would like them to undertake, for example ironing or oven cleaning.

Fair pricing is very important to us. All of the cleaners registered on our platform set their own hourly rates, and so you as a customer can choose your price range by selecting cleaners. During the booking process, you can compare profiles and prices and find cleaners in a price range that suits you best. We will only ever match you with cleaners that fit your desired price range.

Every customer is different and if it’s the cleaner’s first visit to your home, it’s good to give them some guidance. Ideally, jot down a list of cleaning priorities for your cleaner (you can do it per room, or for your entire home). This will help them to focus on the areas that are important to you. When your cleaner arrives, give them a tour and highlight your priorities and any fragile surfaces or items. Don’t forget to show the cleaner where to find your cleaning products and if you have any preferences or surfaces that need special care, make sure to let your cleaner know.

We strongly recommend that you are home for the first clean of your booking to show your cleaner around. Some customers choose to give a spare key to their cleaner, but this decision is based on individual preferences. Please remember that Helpling takes no part in the key-handling process.

We recommend to have the following cleaning supplies at home:

• Vacuum cleaner and a mop
• Cleaning cloths x 4
• Feather duster
• Scratch-free sponge
• Toilet Cleaner
• Limescale remover
• All-Purpose cleaner
• Fat solvent

Further cleaning supplies are required for additional cleaning services, such as:

• Interior window cleaning: Glass cleaner
• Oven cleaning: Oven cleaner and sponge

We do our best to help you find the right cleaner for your home. However, if for any reason you would like to change your cleaner, you can easily do so in your account and send a new request for another cleaner. It is important to let us know why you would like a replacement so we can then find you the perfect match.

Yes, in the unlikely event of damage, you do not have to worry as you are protected from any serious harm. All cleaners are covered by a liability insurance which covers all damages up to EUR 5,000,000 with a deductible of EUR 500 (current exchange rate will be used to evaluate the amount in GBP). For damages below the deductible or the amount corresponding to the deductible of any larger damage, you can decide to directly reach out to the cleaner involved and align with them on the compensation that you may expect. You can find the cleaner’s contact details in the confirmation email that you received prior to the cleaning. To ensure a smooth reimbursement process for the insurance relevant cases above the deductible, please contact us via email.